Returns & Exchanges

Due to the perishable nature of our spirits and food products, Rabbit Hole Distillery only accepts returns for items that arrive damaged or incorrect. We are committed to ensuring your collection arrives in pristine condition and will prioritize a swift resolution for any delivery issues.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product, the packaging, and the shipping label immediately upon arrival to facilitate your claim.

• 2.
  Contact Support

  Email our guest services team within 48 hours of delivery with your order number and the documentation of the damage or error.

• 3.
  Review Process

  Our team will review your submission and provide a return authorization and a prepaid shipping label if a return of the original item is required.

• 4.
  Replacement or Refund

  Once your claim is approved, we will ship a replacement bottle at no additional cost or issue a full refund to your original payment method.