Frequently Asked Questions
Everything you need to know about our premium spirits and services.
Do you ship your spirits nationwide?
Due to state regulations, we can only ship to specific states. Please enter your zip code at checkout to see if delivery is available in your area.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website.
Is an adult signature required for delivery?
Yes, federal law requires that someone 21 years of age or older must be present to sign for any package containing alcohol. Carriers will not leave packages unattended.
What is your return policy for damaged items?
If your bottle arrives damaged or broken, please contact our support team within 48 hours of delivery with a photo of the damage to receive a replacement or refund.
Can I visit the Rabbit Hole Distillery for a tour?
Absolutely. We offer guided tours and tastings at our Louisville distillery. We recommend booking in advance through our website to secure your spot.
Are your spirits gluten-free?
While the distillation process typically removes gluten proteins, we recommend consulting with a physician if you have a severe sensitivity, as our mash bills contain grains like rye, barley, and wheat.